Introduction

High Oaks Grange Ltd are committed to protecting and respecting your personal data and privacy. 

This privacy policy relates to how we use and collect personal data from you when you book with us as a guest or visitor to our self-catering accommodation (the Property), use our services or access our website (regardless of where you visit it from). It also relates to our use of any personal information you provide to us by telephone (including SMS), in written correspondence (including letter and email), through our social media channels and in person. 

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including but not limited to the Data Protection Act 2018 and the General Data Protection Regulation, as it applies to the UK (UK GDPR), described in this policy as the “Data Protection Laws”.

This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page, so please check back regularly. 

1. Who we are and how to contact us

For the purpose of the Data Protection Laws, High Oaks Grange Ltd is the controller and responsible for your personal data (referred to as “High Oaks Grange”, “we”, “us” or “our” in this privacy notice).

We are a private limited company registered in England and Wales under company number 14984142. Our registered office is at High Oaks Grange, Thornton Road, Pickering, YO18 7JX. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details provided below:

Data Protection Manager

High Oaks Grange

Thornton Road

Pickering

YO18 7JX

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01751 469351 and ask to speak to the Data Protection Manager.  

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 1^st January 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, title or other identifier (such as job title), marital status, date of birth, gender and images.

Contact Data includes billing address, email addresses and telephone numbers.

Transaction Data includes details about services you have purchased from us or your visits to our premises.

Financial Data includes bank account and payment card details. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data includes purchases or orders made by you, your interests, preferences (including details about your personal likes and dislikes as identified during your visits to our premises), feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communicationsdata includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 CV Data includes academic record, previous work experience, and other information that may be provided in a CV for job application purposes.

Please note that we may collect and/or process other personal data from time to time. If we ask you to provide any other personal information not described above, the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point that you are asked to provide your personal information. 

We also collect, use and share Aggregated Data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.

We do not routinely collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). However, we will collect health information we need to provide special assistance services requested under the booking or where we need to record and report an incident or accident occurring at the Property. Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

 We use different methods to collect data from and about you including through:

3.1 Direct interactions. You may give us your Identity, Contact, CV, Profile and Financial Data by filling in forms or by corresponding with us by post, phone, messaging service, email or otherwise.

 This includes personal data you provide when you:

•  Book our Property;
•  Create an account on our website;
•  Subscribe to our additional service(s) or publications;
•  Request marketing to be sent to you
•  Enter a competition, promotion or survey; or
•  Give us feedback or contact us.

3.2 Automated technologies or interactions. We may also collect your Technical Data about your equipment, browsing actions and patterns when you visit our website. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy <insert link> for further details.

3.3 Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

• Technical Data from the following parties:
• analytics providers such as google;
• advertising networks; and
• search information providers.
•  Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
•  Identity and Contact Data from data brokers or aggregators, including trade organisations or exhibition organisers.
•  Identity and Contact Data from publicly available sources such as Companies House and the Electoral Registered based inside the UK

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you including any third party services we make available to you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• Where we have obtained your consent. You have the right to withdraw consent to marketing at any time by contacting us or using the link on the bottom of each marketing email.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. These emails – dependant on your preferences – are usually sent weekly. In very exceptional circumstances, it may be less.

Emails are likely to contain information on booking a holiday, information about the local area, any offers we may be running and new range launches. Emails may be tailored to you based on your chosen preferences and/or your perceived interests – more can be found in our cookie policy. Emails may also be sent to you and not others, or to others and not you depending on these preferences and/or perceived interests.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

If you wish to update your preferences or unsubscribe to the emails, please use the links on the bottom of each email.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of High Oaks Grange for marketing purposes.

Opting out

If you wish to update your preferences or unsubscribe to the marketing emails, please contact us or use the links on the bottom of each email.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Your data is stored by us and our processors in the UK. However, several of our external third parties are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented. We will either:

• Transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
• Ensure that standard contractual clauses (SCCs) or, International Data Transfers Agreements (IDTAs) as required by law from time to time are in place and we have received assurances that an adequate level of protection of the personal data is achieved (based on a case by case assessment of the circumstances of the transfer), including adequate technical and operational measures in place to protect the personal data.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data can be requested from us by contacting us.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen , your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests in accordance with the provisions of the General Data Protection Regulation. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Terms and Conditions – High Oaks Grange

Effective 19 February 2024 11.00am. If you were booked prior to this and want to see the previous Terms and Conditions, please visit the T&Cs archive.

1. CONTRACT
By making a booking, you have entered into a contract between High Oaks Grange Ltd (referred to as “High Oaks Grange, We or Us”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, or Your or You”). This contract becomes legally binding once We have sent out a confirmation form and is subject to all booking conditions. UK Law will govern the Contract.
Ensure that You check all information on your booking confirmation carefully and notify us of any discrepancy or mistake.
The party leader must be at least 18 years of age at the time of booking the “Property” (relevant property from the collection available from High Oaks Grange Ltd for which you made a booking). Please ensure all other adults within your party are aware of these booking conditions.

2. PAYMENT

Bookings are CONFIRMED on receipt of a deposit of 25% (minimum £100.00 value) of the rental fee where the booking is made more than 8 weeks before the start of the rental. The balance shall be payable in full 8 weeks before the commencement of the rental. For bookings made less than 8 weeks before the commencement of the rental the total fee is payable.

3. VAT

VAT is included in the rental fee where applicable.

4. CANCELLATIONS

Any cancellation made by the Guest for whatever reason shall be in writing and addressed to High Oaks Grange at the address on the Booking Form or by email from the email address on record. Guests must include the pin number set during the booking process in their correspondence. On receipt of notice of cancellation, attempts will be made to re-let the property by High Oaks Grange for the period of the booking. If re-letting the property is successful for the whole period all the monies paid less an administrative charge of £50.00 (inc VAT) per booking will be refunded. If re-letting the property for part of the period booked is successful, an amount equal to the money paid by the Guest less the rental for the period which is not re-let and an administrative charge of £50.00 (inc VAT) will be refunded.

If it has not been possible to re-let the property at all then all monies paid by the Guest shall be forfeit to High Oaks Grange.

It is strongly recommended that private Travel Insurance is purchased at the time of booking. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

5. CHANGES OF DATE / PROPERTY

High Oaks Grange may consider a request from a Guest to change the dates of the booking after confirmation has been issued. Agreement may be given subject to all of the following conditions being met: if the property is available for the period requested, the request is received more than 8 weeks prior to the commencement of the rental; the Guest pays an administration fee of £30.00 (inc VAT) and any additional sums due. 

6. PERIOD OF HIRE 

You should not arrive before 4.00pm on the arrival date and leave by 10.00am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.

The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. 

7. USE THE PROPERTY 

7.1 The booking shall be deemed to be for the use of the people whose names appear on the booking form. The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated in the property details. Cots are deemed suitable for babies up to 24 months. We reserve the right to refuse admittance if this condition is not observed. 

7.2 The property shall be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without the consent of High Oaks Grange. High Oaks Grange reserves the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Guest where High Oaks Grange consider such exclusion is reasonable. 

8. SUPERVISION 

There must be at least one capable and responsible adult over the age of 18 in every Property.
You are responsible for the full active physical supervision of all members of your party under the age of 18 at all times. This is particularly important around the hot tubs, around High Oaks Grange and in the surrounding fields which have crops as well as livestock. There are specific rules for the use of the hot tubs which are available in Your chosen property.

Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.

9. THIRD-PARTY SUPPLIERS (CHEFS, ETC)

a/ If you want to use the services of a third-party supplier whilst staying at High Oaks Grange, you must ask and receive written permission to do so. This may include, but is not limited to chefs, beauty technicians, babysitters

b/ High Oaks Grange will need a copy of the third-party supplier’s public liability insurance, and any other related/required certification.

c/ If all insurances and certification are satisfactory to High Oaks Grange and our insurers, permission to invite these suppliers to High Oaks Grange will not be unreasonably withheld.

d/ High Oaks Grange does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to High Oaks Grange without consent, we reserve the right to ask them to leave.

10. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. In case of serious problems, the complaint must be confirmed in writing within 7 days of departure. 

11. CARE OF THE PROPERTY

11.1 You are responsible for the property and are expected to take all reasonable care of its furniture, decorative items, fittings and effects, in or on the property. You must leave them in the same state of repair, and a reasonable clean and tidy condition at the end of the rental period. You shall abide by all instructions concerning the use of the property and its fixtures and fittings as notified by High Oaks Grange.

11.2 You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking, vaping and candles are not allowed in any of the properties. If smoking is detected in the building, we reserve the right to ask You to leave even if Your let is not complete and a charge for cleaning will be levied. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.

11.3 You shall take care not to leave personal possessions in Property on departure. High Oaks Grange will make every effort to return high value items provided that the Guest notifies High Oaks Grange within 24 hours of departure. High Oaks Grange accepts no responsibility for personal possessions left in the property following departure.

12. DAMAGES & BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

13. KEYS

You will be issued with a set of keys to the holiday property at the commencement date. You must return the key as directed by staff of High Oaks Grange. If you lose a key, High Oaks Grange will replace it – you will be expected to pay reasonable costs to have a replacement key cut, the lock replaced and any costs involved with this action including labour and delivery charges.

14. RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. A representative of High Oaks Grange shall consult the guest prior to entering the property.

15. CAUTIONARY DAMAGE SECURITY DEPOSIT

We reserve the right to collect a debit or credit card payment prior to your stay. This is in respect of us needing to charge for any substantial damage, loss of contents to the property or any additional costs incurred during your stay. This does not include normal wear and tear and minor incidentals. If a damage security deposit is collected, it will be refunded in full once the property has been checked by our team on your departure. Receipts and invoices will be made available should any damage payments be retained

16. WHAT’S NOT ALLOWED AT HIGH OAKS GRANGE

1/ Electric Vehicle charging is not permitted. Please speak to a representative of High Oaks Grange to locate the nearest charging points.

2/ Under no circumstances are you to bring large electrical appliances to High Oaks Grange without explicit written permission. This includes air conditioning units. Guest appliances have not been PAT tested and could invalidate our insurance. We will levy a charge if we find they have been operating without consent.

3/ To protect our neighbours and local surroundings, Fireworks, Chinese Lanterns, Open Fires and Firepits are explicitly forbidden at High Oaks Grange.

4/ Whilst reasonable numbers of visiting guests are allowed, additional overnight guests are not. Occupancy limits are clear on the website. This could invalidate our insurance.

5/ Drones are not allowed to be flown at High Oaks Grange. 

17. LIABILITY

High Oaks Grange, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

18. PETS 

Dogs are welcome in most, but not all our properties. Woodpecker Lodge is kept dog free. No pets other than dogs are permitted. Dogs are to be properly controlled and supervised at all times. They must not be left unattended at the property. Dogs are not permitted in any of the bedrooms or on any of the furniture and we therefore advise guests to bring a pet basket and blankets.

We do not accept breeds or crossbreeds listed on the Dangerous Dogs Act (Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully)

Guests must clean up after all dogs inside and outside of the property, or they will be charged for extra cleaning costs. Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present. An extra charge of £8.00 per dog per night is applicable.

Maximum number of dogs are as follows: The Grange - 4 dogs. All lodges and cottages - 3 dogs. All glamping pods - 2 dogs. 

19. NOISE

For the enjoyment of all guests staying at High Oaks Grange, noise should be kept to a minimum between 10.30pm and 8.00am. 

20. DATA PRIVACY STATEMENT & COOKIE POLICY

See our Privacy Policy here Privacy Policy - High Oaks Grange
See our Cookie Policy here Cookies Policy - High Oaks Grange

21. LIABILITY

21.1 The following provisions set out the entire liability of High Oaks Grange (including any liability for the acts or omissions of its employees, agents and subcontractors) to the Guest in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

21.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. 

21.3 Subject to clauses 21.2 and 21.3: (1) High Oaks Grange total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to three times the rental fee; and (2) High Oaks Grange shall not be liable to the Guest for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however so caused) which arise out of or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by High Oaks Grange, no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract. Without prejudice to the foregoing, if the property which the Guest has booked becomes unavailable or un-useable for some reason prior to the date of booking, then High Oaks Grange obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Guest for any monies paid. Notwithstanding any other provision of this Contract, neither High Oaks Grange nor the Owner shall jointly or individually be deemed to be in breach of this Contract or otherwise be liable to the Guest, for any delay in performance or the non-performance of any of their respective obligations under this Contract, to the extent that the delay or non- performance is due to any act or circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. 

21.4 Force Majeure, of the nature of which this clause is intended to cover, includes without limitation fire, flood, exceptional weather conditions, epidemics, pandemics, war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power; acts of terrorism committed for political, religious, ideological, or similar purposes; actions intended to prevent any of the above and damage of the Property by any cause other than negligence of the Owner or High Oaks Grange, and all similar situations. No compensation, costs, expenses or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by either the Owner or High Oaks Grange to the Guest.

22. WARRANTIES

High Oaks Grange does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees, agents or the owners of the properties. 

23. EXCLUSIVE OFFERS

High Oaks Grange may from time to time offer discounted rates for last minute bookings, these offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount. Any disputes are at the discretion of High Oaks Grange.

High Oaks Grange is located on Thornton Road (A170), between the market town of Pickering (1 mile) and the picturesque village of Thornton-le-Dale (1 mile).

How to Find Us by Car

From the North (Whitby) — Take the A169 road over the North York Moors to Pickering. Join the A170 signposted to Scarborough. After 1.3 miles you will come to our entrance on the left-hand side.

From the West (A1) — Leave the A1 at Junction 49. Follow the A168 to Thirsk. Follow the A170 towards Scarborough for 28 miles. High Oaks Grange is on the left-hand side, between Pickering and Thornton-le-Dale.

From the South (M1) — Leave the A1 (M) at Junction 44 on to A64. Follow the A64 towards Scarborough for 35 miles. Take the A169 exit towards Whitby/Pickering. Turn left on A169 towards Pickering. At the roundabout in Pickering turn right on the A170 for 1.3 miles. High Oaks Grange is on the left-hand side, between Pickering and Thornton-le-Dale.

From the East — Take the A170 road to Pickering. Approximately 1 mile outside of Thornton-le-Dale you will find High Oaks Grange on the right-hand side.

What Three Words — ///blinks.tailors.apart (find out more at what3words.com)

Please note - Your Sat Nav will take you to an industrial estate not to our entrance.

How to Find Us by Public Transport

By Train - The nearest train station is Malton (10 miles). Click here for train times. We recommend Kappa Kars taxi service if travelling from Malton, telephone 01653 699999 or Station Taxis telephone 01653 696969.

By Bus - Bus stops are available in Thornton-le-Dale (1.3 miles from entrance) and Pickering Industrial Estate (0.4 miles from entrance) with buses to Scarborough, Malton and Helmsley:

• EYMS Service 128 travels between Scarborough -Pickering - Helmsley. Click here for a timetable
• Coastliner Service 840 travels between Leeds - York - Malton - Pickering and Whitby. Click here for a timetable

By Taxi - Pickering Taxi - 01751 617181; Harpers Taxi - 01751 476060; Ring-a-Taxi - 01751 473747 or Malton Taxi - 01653 696969.

Explore the High Oaks Grange site plan. 

Find your ideal location on our Yorkshire estate.

With so much to see and do in this beautiful area of North Yorkshire you will never be stuck for things to do. 

Enjoy the amazing countryside in the North York Moors National Park, discover the walking and cycling trails in Dalby Forest or wander around the many picturesque towns and villages... there is something for everyone here at High Oaks Grange.

High Oaks Grange is a collection of luxury cottages and Scandinavian lodges set within 60 acres of beautiful Yorkshire countryside. Uniquely located in the North York Moors National Park, only a mile from the picturesque towns of Pickering and Thornton-le-Dale you will find your perfect holiday or short break at High Oaks Grange.

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Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

Around High Oaks Grange

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A holiday you will love
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If you are planning summer days out in Yorkshire, agricultural shows are one of the most enjoyable ways to experience rural North Yorkshire at its most lively. From traditional show rings and livestock classes to food stalls, craft tents and family attractions, these events work especially well as part of a short break near Pickering and the North York Moors.

Unfortunately, we can confirm that the Pickering Wartime Weekend event has been cancelled for 2020. 

However, we are looking forward to it returning next year. Read on to find out more about this fantastic event, and if you're looking for accommodation for Pickering War Weekend 2021, you can find a selection of self-catering properties at High Oaks Grange.

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Over three days each October, the town of Pickering heads back to the 1940s and allows guests to experience the railway in war time.

Agricultural, country and village shows are an important part of the summer social calendar in the North York Moors and surrounding areas.

All the shows are different: there’s lots of livestock showing, some with show-jumping, others with brass bands, fell running or fairground rides. But they all have one thing in common. Everyone is there to have a good time, enjoy the local food and drink, and meet up with old and new friends.

From Railway in Wartime to music, food and art festivals, join in one of the many events held throughout the year across the North York Moors and Yorkshire Coast. Head into the heart of Dalby Forest for Forest Live, atmospheric summer gigs featuring big names from across the music world.

After a 2 year hiatus, Armed Forces Day has returned and the host of this spectacular day is our very own beautiful coastal town of Scarborough, North Yorkshire.

The North Yorkshire Food & Drink Festival is coming to Pickering on the 16th and 17 July 2022. 

The weekend of Friday 22nd July to Sunday 23rd July sees Scarborough celebrate it's annual maritime festival, Seafest, on the West Pier at Scarborough's harbour. 

October half term is here and there are plenty of family fun activities in and around the North York Moors. 

We like to keep High Oaks Grange a bang free zone as we have so many waggy friends staying with us but here is your guide to bonfires near by in case you are looking for a sparkling weekend. 

Summer holidays are here and there is so much going on in the North York Moors. Here is our roundup of some of the best events this Summer. 

Calling all runners, the Malton 10K is back but this is a 10K race with a difference...

The North York Moors Railway hold an annual steam gala but this year is extra special as they celebrate their 50th Anniversary. 

2024 is jam packed with local events and here are just some of the events that are happening in the North York Moors; 

Here who's coming to Scarborough Open Air Theatre this summer ..... 

The Easter holidays are fast approaching and there are lots of Easter activities to keep the whole family entertained in the North York Moors. 

This season, a medley of events and attractions beckons, ranging from the charm of pumpkin picking to the mysterious allure of gothic festivities. Whether you're seeking thrills, a touch of culture, or simply a day out with the kids, the North York Moors region is brimming with activities that promise a blend of fun and learning.

As the festive season approaches, York transforms into a winter wonderland, heralding the return of its much-anticipated annual Christmas market. Set against the backdrop of the historic city, with its ancient walls and the imposing York Minster, the York Christmas Market 2025 is poised to be an enchanting experience, filled with warmth, joy, and the magic of the festive season. 

A Celebration of the 1940s

This October the charming market town of Pickering will transform into a living snapshot of the 1940s for the first time in six years. For one unforgettable weekend, the streets come alive with vintage vehicles, music, dancing, and re-enactments that celebrate Britain’s wartime spirit. Last taking place in 2019, War Weekend was one of North Yorkshire’s most popular events, drawing thousands of visitors who come to experience a unique step back in time.

 From iconic food festivals and music weekends to heritage celebrations and coastal fun, 2026 is packed with brilliant events across North Yorkshire - there’s something for every taste and every season. Here's a taste of what's to come this year...

One of the biggest live music highlights on the North Yorkshire events calendar in 2026 is the Scarborough Open Air Theatre summer concert season. If you are planning around the biggest 2026 concerts in Yorkshire, Scarborough Open Air Theatre is one of the standout venues in North Yorkshire for summer live music.

For visitors looking to turn gig tickets into a proper escape, it is easy to combine a Scarborough concert with a short break near Pickering, the North York Moors and the Yorkshire coast, with High Oaks Grange offering a comfortable base for a concert stay.

If you are planning a stay at High Oaks Grange near Pickering, one of the main decisions is whether a cottage or a contemporary lodge will suit you better. Both are available on the same estate, both give you easy access to the North York Moors and wider North Yorkshire, and both are designed for relaxing self-catering stays close to Pickering, York and the Yorkshire coast.

If you are looking for one of the best easy walks in the North York Moors, the Goathland to Grosmont Rail Trail is hard to beat. This route combines heritage railway scenery, peaceful North Yorkshire countryside and two characterful villages, making it ideal for visitors planning a Yorkshire short break near Pickering.

One of the best parts of a stay in North Yorkshire is the chance to enjoy proper local food without making every meal a big event. From High Oaks Grange, you are well placed for practical food stops around Pickering and the North York Moors, whether you want picnic supplies for a day out, easy breakfast items for your lodge, or a few Yorkshire treats to take back to your accommodation.

After spending time at High Oaks Grange, we hope that you will agree that the North York Moors has some of the most beautiful landscapes in the UK. Here are just a few other facts you may not already know about your holiday destination.

If you have small children, you will certainly recognise the pretty village of Staithes as the location for CBBC’s series Old Jack’s Boat but after a wander down it’s cobbled streets and through the narrow ginnels, it’s sure to be a favourite for all members of the family.

The North York Moors National Park is one of the best places in the country to see stars and incredible night skies because of the low light pollution levels and clear horizons. From a town or city you'll be lucky to spot more than a handful of stars, but from our darkest spots in the North York Moors you may be able to spy up to 2,000 at any one time.

Robin Hoods Bay is renowned for it's quaint cottages, narrow alleyways bursting with maritime and local folklore. Follow our itinerary for a wonderful day exploring this amazing village.

Flamingo Land in Kirby Misperton, near Malton, is a truly amazing attraction incorporating a zoo and theme park.

The zoo has the distinction of being the most visited in the UK, according to Visit England and its easy to understand why. Flamingo Land is home to more than 140 mammals and birds including hippos, lions, baboons, lemurs, giraffes and, of course, the park's flamingos.

Thornton le Dale is regarded by many people as the prettiest village in the National Park, and while its obvious charms make it popular with visitors, it’s also full of historic interest. This 2-mile circular walk follows riverside field paths to the hamlet of Ellerburn and its ancient church, before returning along a minor road to Thornton le Dale. It's an enjoyable stroll at any time of year, but spring and autumn in particular show the wooded riverside at its best.

Enjoy a classic spring walk in the so-called ‘Daffodil Dale’ to see Farndale’s glorious wild daffodils. It’s a straightforward 3½-mile linear route alongside the enchanting River Dove, from Low Mill to Church Houses and back, though there is an alternative return route that climbs through farm fields for some lovely valley views. Depending on the weather, the daffodils are usually out between mid-March and mid-April, but this is a charming walk at any time of year.

Yorkshire is a brilliant place for a short break built around local flavours, and North Yorkshire offers some of the best options for couples and friends looking for memorable drinks experiences. Staying near Pickering at High Oaks Grange puts you in an ideal position to explore the North York Moors by day and enjoy tastings, distillery visits and relaxed evenings out nearby. If you are planning a weekend escape with a food and drink focus, gin experiences in Yorkshire are an easy way to add something special to your stay.

The magnificient Castle Howard is one of the many attractions close to High Oaks Grange. That's why we we're thrilled to hear that Countryfile Live is being held there this year!

Are you keen to give glamping a go? Glamping (camping's more glamorous cousin) is becoming more and more popular in the UK, allowing holidaymakers to enjoy a peaceful countryside escape, but with more luxurious home comforts than a tent!

So, if a glamping holiday in Yorkshire is on your travel bucket list, allow us to introduce you to the glorious world of glamping at High Oaks Grange...

... you're sure of a big suprise! You won't find a teddy bears' picnic, but you will find our 4* Woodland Lodges, perfect for all the family to enjoy.

Win a short break in a Family Glamping  Pod at High Oaks Grange with our March Facebook competition. Terms and conditions are as follows:

In the UK, many family units wouldn't be complete without some fluffy, four-legged members. There's no doubt that we are a nation of dog lovers, and that's why we have made ten of our twelve self-catering properties dog-friendly. So when we say that High Oaks Grange is the ideal place for a family holiday, we mean the WHOLE family!

In this blog post we'll be running through our dog-friendly properties and amenities, and then we'll share some local dog-friendly eateries and attractions in the local area. 

The wake of the recent Thomas Cook collapse has once again raised the debate on whether it's better to book holidays directly, instead of relying on high street or online travel agents. In the case of the thousands of stranded travellers and those whose future travel plans have been cancelled, it certainly seems so.

In fact, in all cases, there are many reasons why booking direct can result in the best deal for you. We've rounded up our top six reasons why we believe you're better off booking direct...

Win a short break in a Family Glamping Pod at High Oaks Grange with our September Facebook competition. Terms and conditions are as follows:

When a recent guest of ours asked if she could write a blog post about her stay at High Oaks Grange, we were thrilled! Caroline came to stay in Cropton Cottage with her daughters and her partner to celebrate his birthday, and by all accounts it sounds like they had a great time. So, without further ado, here's our first ever guest blog to show you what a weekend at High Oaks Grange is like! 

"Double, double, toil and trouble; fire burn and hot tub bubble..."

Halloween is nearly here, so it's time for witches, warlocks, and weird and wonderful sights. We've rounded up 5 frightful Halloween events happening near High Oaks Grange, so read on if you dare. And if you're in the mood for a spooky staycation, you can find our availability for the end of the month at the end of this post. 

We're proud of all the special little touches that you'll find at High Oaks Grange. You may know that we present all our guests with a welcome basket when they arrive, and you might know about the sumptuous slippers and robes we provide, but did you know that the mattresses you'll be sleeping on have received a Royal Warrant? It's true! Read on to find out more about how every mattress on our estate is literally fit for a queen!

We've got a funny feeling that 2020 is going to be the year of the staycation. Staying in the UK for a holiday is becoming increasingly popular once again, for a whole host of reasons: environmental concerns, cost, and convenience, to name just a few!

With so many beautiful landscapes and exciting attractions on our doorstep, High Oaks Grange is a great choice for holidaymakers who are looking for something a little closer to home in 2020.

We’ve compiled a few reasons why we think staycations will prove particularly popular this year… 

It's time for our next guest blog! We recently welcomed a lovely family of four to High Oaks Grange, and they had a wonderful time. In fact, they enjoyed their weekend with us so much, that mum Rebecca wanted to write a blog post for us!

We love hearing about our guests’ holidays, so without further ado, here’s a little insight into a weekend at Barn Owl lodge…

Give the gift of a luxury getaway with our exclusive High Oaks Grange gift vouchers.

Mother's Day is on the way! Show your mum just how much she means to you, and give her the gift of a luxury staycation at High Oaks Grange...

Castle Howard is one of our favourite attractions local to High Oaks Grange, but did you know that there's a fantastic walking route around the grounds and surrounding parkland? Come with us to discover more about this invigorating trail...

The month of February in the North York Moors National Park is a time of reawakening. Winter may still be holding its grip, but it's time to start looking for those first signs of spring...

It's B-Day! Whether you're feeling happy/annoyed/indifferent today, here's something that we can all agree on...

Valentine's Day is on the way! If you're looking for the perfect gift for your special someone, and maybe something more original than chocolates and flowers, then we have the answer...

At High Oaks Grange, we're always trying to think of ways to lessen our ecological footprint, whilst never compromising on the luxurious service we offer our guests.

Something that we've always been mindful of is wanting to lessen the wastage involved with the bottles of premium toiletries we provide. We're proud to say that we have found an answer by joining the CleanConscience initiative.

We had a real "pinch us, we're dreaming" moment recently, because High Oaks Grange has officially been named one of the best glamping sites in the UK by Cosmopolitan!

They featured us in an article which revealed their 11 top picks for luxurious staycations in the British Isles, and we were thrilled to included. Here's what they had to say:

March is here, and spring is definitely in the air, even if we're still getting the odd raincloud! The first lambs of the season are starting to appear, and March also sees the return of three of the Moors’ most iconic wading birds: curlew, golden plover and lapwings. We often see curlews on our estate, see if you can spot some when you visit!

It's time for our next guest blog! We recently welcomed Geoff, Katie, and their two lovely labradors to High Oaks Grange for a weekend of walking and exploring. Geoff was kind enough to write this blog post for us about their stay.

We always love hearing about our guests’ experiences, so read on to hear Geoff’s thoughts about their weekend in Bluebell Pod…

CORONAVIRUS UPDATE

This information is correct as of 11.00am 15/05/2020.

High Oaks Grange is currently closed as per government lockdown measures. Please get in touch by email if you have any questions on how this affects your booking with us.

April has arrived in the North York Moors, and seeing as you can’t come to visit our lovely corner of the world at this time, we thought we would bring some of the beauty to you virtually!

There is new life everywhere you look, from fresh green shoots and flowers, to bleating lambs and twittering chicks...

May is such a wonderful month to experience the North York Moors National Park, with warmer weather and longer days revealing so much natural beauty in this area.

With the month of June come the first glimpses of summer. Breeding season is in full swing for animals and birds native to the North York Moors national park, and the landscape is awash with life and colour.

If you’re up for an adventure and some truly unforgettable sights, then come with us as we have a look at the wonderful Kilburn White Horse Walk near Sutton Bank. It takes just over half an hour to drive to the start of the walk from High Oaks Grange, so it will make a great day out.

With summer now well and truly underway, the North York Moors are alive with a cacophony of colour and vibrant life. Take advantage of the long, sunny days ahead, and go explore the wonderful natural world around you.

If you're looking for some family-friendly inspiration for your Yorkshire staycation, we've got it by the bucket load at High Oaks Grange! We are very fortunate to be based in such a fabulous location, with the North York Moors quite literally on our doorstep, and there are many family-friendly attractions and activities to explore nearby.

So, we've compiled a list of our top 5 recommendations for days out with kids (and big kids!) in this exciting part of Yorkshire.

Say hello to Cropton Cottage! Cropton is the first of three self-catering cottages in our converted barn, and we think it’s pretty special. With its stylish interiors and peaceful location on our private estate in the North York Moors national park, Cropton Cottage is a wonderful place to enjoy a Yorkshire staycation.

It sleeps up to four guests, making it ideal for family holidays, or simply groups seeking the height of luxury! Read on to find out more about this fabulous 5* property...

If you’re looking for a short walk by the seaside, with plenty of sights to entertain the kids, then read on to discover more about the pleasant walking route between Boggle Hole and Robin Hood’s Bay.

This route is about 1 mile long, following a section of the Cleveland Way National Trail, and there are wonderful views of the North York Moors coast from the elevated path.

We are very lucky to be based in the beautiful North York Moors, and we hope that all of our guests take full advantage of the miles of pristine Yorkshire countryside and coast quite literally on our doorstep.

Alongside this, we ask all our guests to adhere to the Countryside Code, and to respect, protect and enjoy their surroundings. The Countryside Code applies to all parts of the country and gives advice on how you can enjoy your visit to the countryside whilst acting responsibly. Most of it is just good common sense, and sticking to the rules will help you make the most of your time at High Oaks Grange.

We have some truly amazing news! We are thrilled to announce that High Oaks Grange has been nominated for not one, not two, but THREE White Rose Awards!

The White Rose Awards are organised by Welcome To Yorkshire, and is the largest tourism awards ceremony in the UK. It's an opportunity for Yorkshire to showcase the best and brightest it has to offer, and we couldn't be prouder to have been selected as finalists for three of the award categories in 2020.

Food, glorious food! Until Monday 31st August, diners are able to get money off their food bill at cafes, pubs and restaurants, thanks to the government's 'Eat Out to Help Out'' scheme.

It's hoped that it will provide a boost to the struggling hospitality industry, so we've rounded up all the eateries around High Oaks Grange, near Pickering in the North York Moors, who are participating! 

Make the most of the summer holidays by exploring the North York Moors national park. August sees our iconic native heather plants in full bloom, and there are miles and miles of fabulous beaches to explore. You might also spot some pretty spectacular wildlife, so read on to find out more about August in the North York Moors...

If you are looking for something to do in Pickering, how about the Pickering Treasure Trail? This self-guided, Spy Mission-themed Trail encourages you to explore the village of Pickering in a fun, child-friendly way.

As you follow the Trail route, you are asked to solve various clues set on existing buildings, permanent features and monuments. And to complete the mission like a true secret agent, you must crack the final code!

We know how to do glamping at High Oaks Grange. Our luxurious glamping pods have all received the prestigious Gold Award from Visit England, and have recently been nominated for a White Rose award as well!

We also know that our glamping pods will make the perfect setting for your autumnal getaway. They contain everything you could possibly need for a cosy self-catering break in the North York Moors, so if you’re searching for the perfect Yorkshire glamping holiday, read on...

Have you been longing to hop on the North Yorkshire Moors Railway, and explore the North York Moors via traditional steam train?

Then make sure you don’t miss ‘The Optimist’ – the new summer service running on the NYMR, for a limited time only!

A little bit of rain (or a full-on British downpour) is par for the course during a Yorkshire staycation, and whilst it might postpone your trip to the beach, there are plenty of attractions near High Oaks Grange which can be enjoyed in any weather.

So, if you’re looking for inspiration for some rainy day activities in the North York Moors, here are our recommendations for great days out and things to do when it’s drizzly…

September in the North York Moors national park is a month of many changes. We often still enjoy lovely weather at this time of year, but the shortening days and cooler nights are undeniable signs of the season turning.

Local wildlife starts to prepare for the oncoming winter, with many birds and insects preparing to migrate to warmer climes. Read on to find out more about what you can see and do during the first month of autumn in the North York Moors…

Condé Nast have just published their top travel destinations for 2021, and Yorkshire has claimed the #2 spot!

Naturally we're a little biased, but we quite agree with them! Our stunningly diverse county offers fabulous food and drink, exciting attractions, miles and miles of coastline, and the wonderful North York Moors, of course.

So, what is so special about Yorkshire, and why should you choose a Yorkshire staycation in 2021? Read on to find out…

We are pleased to report that as of July 2020, we have completed all the necessary assements to qualify for the Vist Britain 'We're Good To Go' industry standard and consumer mark.

This means that we’re adhering to government and public health guidance across our estate, and have carried out a COVID-19 risk assessment to ensure we have the required processes and protocols in place to keep High Oaks Grange as safe as possible. 

All the leaves are brown, and the sky is grey... although we're keeping our fingers crossed for some glorious Yorkshire sunshine this October!

With the trees aflame with autumnal golds, browns, and oranges, and the long nights drawing in, October is one of the most colourful and cosy times to visit the North York Moors National Park...

Halloween is just around the corner, and guests at High Oaks Grange are in a prime location to explore everything the North York Moors and beyond has to offer at this time of year.

We've shortlisted some frightfully fun Halloween events happening near our estate, so read on if you dare…

Visitors to the North York Moors in November will witness the gentle change from autumn into winter. The flame-bright trees will start to lose their leaves, and a noticeable drop in temperature ushers in the colder months of the year.

But there's still a wonderful variety of flora and fauna to spot at this time, so grab your waterproofs, don a cosy scarf, and come with us to explore the North York Moors this month!