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CORONAVIRUS UPDATE

This information is correct as of 11.00am 17/03/2020.

High Oaks Grange will remain open for guests. We are situated in a countryside location with plenty of places to exercise and enjoy the location without compromising others – so unless told otherwise we will continue to welcome you.

The health and wellbeing of our guests and our staff members is our priority, whilst we are open for guests, we are making changes to protect our community:

 

General

  • Reception areas are closed to guests. We will be using contactless check in and check out using the pin number provided during the booking process to access a key safe at each property. Instructions will be emailed prior to your arrival.
  • Telephone numbers will be displayed in the reception window and on a pre-arrival email for you to contact members of staff during your stay.

 

Health

  • During your stay, please follow advice from Public Health England regarding hand washing and bin your tissues etc. Our cleaners will remain attentive in their cleaning routines.
  • If you are suffering any symptoms of Coronavirus during your stay at High Oaks Grange, please advise us by email or phone so that our cleaning team can be extra vigilant on your departure.

 

Bookings

Whilst we will be accepting guests, we do understand that some may wish to delay their stay with us. In which case the following options are available:

  • If you are due to arrive on or before 30th April 2020 we will move your stay to another date before 30th April 2021 without any cost for changing dates (subject to availability). Further dates will be announced in due course as things progress. We are unable to transfer bookings beyond 30th April 2021 at this time.
  • If you choose dates that are more expensive, the cost increase will be due. If you wish to change dates, please contact us by email or by telephone with your contact details, booking reference number, existing dates and new dates.

 

As we are sure you will appreciate, the situation is continually changing and we will update this information as and when deemed necessary. In these unprecedented times we ask that you please respect the decisions we have made and we hope to work with you until the situation we all find ourselves in comes to an end.

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